We believe in human standard

Topic: Decision Illusion This talk from Dan Ariely is a must see (presented at the TED conference, posted May 2009) People have visual illusions and cognitive (decision-making) illusions. In visual illusion we can easily demonstrate mistakes. For example, we can measure to verify if our visual comparison is right. Cognitive (decision-making) illusion is not easy to see, it’s much-much harder to demonstrate people the mistakes (for example, our selection for an option is influenced by how the information is presented). We have a feeling, we think we are in control and we are making the decision. It’s very hard even to accept the idea that we have an illusion of making the decision rather than actual decision. When decision is ...

Continue Reading

Cognitive Group helps reduce CSST’s help desk cost by 30% standard

Situation The Quebec Worker Compensation Board (CSST) provides services to 3 million workers across the province of Quebec in Canada. The information technology department of the CSST was looking to improve the quality of their help desk. The Information Technology support service provides on-line technical support and maintains the CSST network infrastructure.  There was indications unreliability in the services offered. Even if 95% of trouble ticket were resolved within 24 hours in respect with the internal service agreement, there was high level of complains. Having heard of the reputation Cognitive Group for Business Process optimization. The Quebec Worker Compensation Board CIO decided to hire Cognitive Group to optimize the CSST’s customer services. Approach The project began with a review of ...

Continue Reading

What users want! standard

When using a system, a tool, a software, I want to accomplish a goal, a task I expect the system to provide me the information and tools necessary for me to accomplish my task I want to be able to accomplish my task in the natural flown of my thinking: Search for information Look at the information Make a decision Execute an action and Look at a confirmation of the action I just took. I don’t want to have to go through unnecessary steps or take unnecessary actions. I also don’t want to be annoyed by information that is not necessary for me to accomplish my goal or task. When I enter text, I expect that my most common choices ...

Continue Reading

Moody’s rates Moody’s negatively. standard

Moody’s gave the best rating to PCAA in 2007. Desjardins lost 591 million because of PCAA in the last quarter of 2008.  In 2009, Moody’s express warning on the Risk Management at Desjardins since  they do not manage properly complex financial products such as the PCAA. It appears that overconfidence in Moody’s was one of Desjardins biggest mistake. The irony here is that Moody’s rate negatively institutions (Desjardins) that are in difficulty because they relied on Moody’s positive rating of certain financial product. It sound like Moody’s rates Moody’s negatively. Moody’s gave the best rating to PCAA in 2007. Desjardins lost 591 million because of PCAA in the last quarter of 2008.  In 2009, Moody’s express warning on the Risk ...

Continue Reading

This is a unique website which will require a more modern browser to work!

Please upgrade today!