UX Archives - CognitiveGroup

Cognitive Task Analysis and AI Agents: Extracting Human Expertise for Enhanced AI Performance standard

The introduction of AI systems, such as ChatGPT, marked a significant milestone in computer technology. Although it may not currently surpass human performance in all tasks, it is progressing at an incredible rate. GPT, or “Generative Pre-trained Transformer,” has the ability to produce new content based on the input it receives. “Generative” refers to its content generation capabilities, while “pre-trained” signifies that the model has already been trained on a massive dataset (commonly known as the “corpus”), which consists of diverse text sources like books, articles, and websites – equivalent to the content of 37.5 million textbooks. This pre-training allows GPT to gain a broad understanding of language and context before being fine-tuned for specific tasks. The term “transformer” pertains ...

Designing AI Systems that work standard

Cognitive’s mission is to design AI systems that are practical and understandable. Current AI technologies, such as ChatGPT for openAI, offer benefits. However, they can be unpredictable and opaque. AI systems must be intuitive, efficient, transparent and based on cognitive work processes. The use of cognitive task analysis (CTA) in combination with AI allows the capture and understanding of how people think and work and the identification of the tasks and goals users wish to accomplish. This approach ensures that design AI systems are tailored to user needs and that AI systems are practical, efficient, transparent and align seamlessly with the way people think, work and communicate. Cognitive has a dynamic group of experts, researchers, engineers, and operational leaders who ...

Automation of the Loan Origination Process standard

BusinessBANKER helps automate the loan origination process by providing a secure, cloud-based platform that automates workflows and integrates with existing systems. With BusinessBANKER, loan officers can quickly and easily collect and track borrower documentation, automate repetitive tasks and get real-time visibility into the status of every loan in the pipeline. As a result, loan officers can spend less time on paperwork and more time developing relationships with borrowers and referral sources. Loan origination automation can take many forms, from online applications that can be automatically processed by lenders to software that helps underwriters verify borrower information. By automating the loan origination process, lenders can reduce the time it takes to approve or deny a loan, making the process more efficient ...

Scaling design for a wide audience comprising expert and novice users standard

TAKE AWAY: The best way to ensure a scalable design is to design for experts before designing for novice users. By Francois Aubin Topic: Scalability and User Experience Users –whether experts or novices – use an application because they want to accomplish tasks. Experts want rapidity while novices want the ease of learning. A major design problem is when the target user comprises experts and novices. What does scalability mean? In the area of information technology, scalability has two uses —- 1) From the computer engineer’s perspective, scalability refers to a computer application or product (whether it is hardware or software) for optimized functioning when the size or its volume is being changed. 2) From the UX user experience ...

What is Cognitive engineering standard

Cognitive engineering combines system engineering and cognitive ergonomics. Ergonomics means the study of work. Cognitive ergonomics means studying mental work. Unlike design thinking where people are in the office trying to imagine human work and problems in committee, the cognitive engineer first makes a cognitive analysis of the task. Cognitive analysis of the task (Cognitive Task Analysis) is to observe one by one the users, ideally in the work environment, doing their work and asking them to think aloud. Observations are recorded and verbatim analyzed. The cognitive analysis includes the analysis of goals and subgoals, information consulted, knowledge, decisions and actions performed. The problems that are encountered and effective strategies are analyzed. Following the cognitive analysis of the task, ...