BUSINESS BANKER

PROBLEM

Commercial lending is complex, involving multiple systems and actors. Risk managers and account managers aren’t on the same page: one has the goal of increasing revenue and the other has the goal of preventing losses. The decision-making process and the time to pay are littered with pitfalls that lead to costly delays.

APPROACH

BusinessBANKER is an all-in-one platform that helps institutions process their business loans from initiation to closing. Everyone is on the same page and clearly sees what needs to be accomplished. BusinessBANKER makes users more productive because it reflects the way bankers think.  This advantage was accomplished using a unique cognitive engineering approach.

RESULTS

  • Increases productivity and customer service by 75%
  • Decreases costs by 30%
  • 2.5 x the number of loans initiated with the same number of staff
  • Reduces error rates and re-edits by 98%

EXPERTISE USED 

  • LOAN ORIGINATION
  • INFORMATION TECHNOLOGY

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