TAKE AWAY: The best way to ensure a scalable design is to design for experts before designing for novice users. By Francois Aubin  Topic: Scalability and User Experience   Users –whether experts or novices – use an application because they want to accomplish tasks. Experts want rapidity while novices want the ease of learning.  A major design problem is when the target user comprises experts and novices. What does scalability mean? In the area of information technology, scalability has two uses —- 1) From the computer engineer’s perspective,  scalability refers to a computer application or product (whether it is hardware or software) for optimized functioning when the size or its volume is being changed. 2) From the UX user experience ...