Designing AI Systems that work  standard

Cognitive’s mission is to design AI systems that are practical and understandable.  Current AI technologies, such as ChatGPT for openAI, offer benefits.  However, they can be unpredictable and opaque.  AI systems must be intuitive, efficient, transparent and based on cognitive work processes.  The use of cognitive task analysis (CTA) in combination with AI allows the capture and understanding of how people think and work and the identification of the tasks and goals users wish to accomplish.  This approach ensures that design AI systems are tailored to user needs and that AI systems are practical, efficient, transparent and align seamlessly with the way people think, work and communicate. Cognitive has a dynamic group of experts, researchers, engineers, and operational leaders who ...

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AI and Human Decision Making: A Winning Combination standard

Discussions on how AI can improve human decision-making by providing accurate and up-to-date information and knowledge. Human Reasoning Reasoning is the process through which individuals use information and knowledge to make judgments, decisions and solve problems. However, it is surprising to hear people expressing opinions on topics for which they have limited information or knowledge. Questions about the Vietnam War, the JFK assassination, global warming or vaccines receive diverse responses from individuals. Further questioning will reveal that their knowledge on the subject is insignificant. For example, some people determine that climate warming is a natural phenomenon, not caused by human activities. They argue that there were cold and warm periods in the past, volcano emissions are more significant than human ...

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Myth regarding battery electric vehicle versus internal combustion engine standard

Myths have played an important role in human history by providing moral guidance and creating a sense of identity and community. Myths can also be a cognitive limitation for humans and can lead to wrong decisions such as war. Why human believe in myths: They may lack access to accurate information or the skill to evaluate the information they have. They often apply their previous experiences and knowledge to new situations. They might reject information sources because they disagree with the ideology presented by those sources. Cognitive biases that make it difficult to question or challenge myths. For example, people may be more likely to accept information that confirms their existing beliefs and to reject information that contradicts them.  They ...

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Why Data Science Projects Fail and How Cognitive Task Analysis Can Prevent It standard

Key causes of failures No good state of the end goal of a project. The desired outcome that is hoped to be achieved by completing the project.  Poor-quality data can lead to wrong conclusions and unreliable results due to lack of research, not properly assessing the data available. Lack of communication. Data science projects are complex and require collaboration between data scientists, engineers, and stakeholders. Results can lead to misunderstandings and incorrect assumptions being made.  Poor Modeling: If the wrong model is chosen or the model is not fine-tuned properly, the project may not yield the desired results.  How cognitive task analysis can ensure success of data sciences projects Identify what the problem project is intended to solve and create ...

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Automation of Loan Origination Process standard

Business Banker helps automate the loan origination process by providing a secure, cloud-based platform that automates workflows and integrates with existing systems. With Business Banker, loan officers can quickly and easily collect and track borrower documentation, automate repetitive tasks and get real-time visibility into the status of every loan in the pipeline. As a result, loan officers can spend less time on paperwork and more time developing relationships with borrowers and referral sources. ​​Loan origination automation can take many forms, from online applications that can be automatically processed by lenders to software that helps underwriters verify borrower information. By automating the loan origination process, lenders can reduce the time it takes to approve or deny a loan, making the process ...

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Scaling design for a wide audience comprising expert and novice users standard

TAKE AWAY: The best way to ensure a scalable design is to design for experts before designing for novice users. By Francois Aubin  Topic: Scalability and User Experience   Users –whether experts or novices – use an application because they want to accomplish tasks. Experts want rapidity while novices want the ease of learning.  A major design problem is when the target user comprises experts and novices. What does scalability mean? In the area of information technology, scalability has two uses —- 1) From the computer engineer’s perspective,  scalability refers to a computer application or product (whether it is hardware or software) for optimized functioning when the size or its volume is being changed. 2) From the UX user experience ...

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UX researcher – aeronautics standard

Cognitive Group, leader in cognitive engineering, is looking to expand its team located at its downtown Montreal’s office.   Role and responsibilities Perform user research Perform task analysis Build the journey map / business process Analyse comparables and the competition In team with UI/UX designer, do the UI design for web, mobile and other devices  Prepare and run usability tests In team with UI/UX designer, iterate prototypes in a fast iterative mode Interact with customers and stakeholders   Qualifications Empathy Listening skills Opening Ability to present and share design rationale   Preferred Qualifications / Interests Interest in projects of a technical nature intended for experts in aeronautics (pilots, maintenance teams, flight data analysts, etc.) 5 years experience  Bachelor Degree in ...

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New Version of Business Banker standard

Today, in traditional banks, the average decision time for business loans is between three and five weeks. In our opinion, these times will soon be obsolete and unacceptable. Major banks have embraced the digital lending revolution, which has reduced decision and approval times.   We are happy to announce the version 2 of  Business Banker to help you: Reduce decision time to five minutes. Reduce payout time to less than 24 hours. Automate operations. Provide instant view of transaction pipelines and customer situation. Stay post for coming announcement.  

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Decision support system causes a tragedy at Quebec Directorate of Youth Protection standard

The extraordinary radio program Enquête and the excellent column “Software abuse” by Pierre Trudel published in the April 19, 2019 issue of Le Devoir, reveal shocking facts about a software application called the Practice Support System (PSS).  Thomas Audet, a 22-month-old child, died in June 2016. One month earlier, his case had been brought to the attention of the Quebec Directorate of Youth Protection (DYP). The Human Rights Commission report points to questionable decisions caused by software that delayed the assessment of the child’s youth protection case. The Support System software is mandatory for all youth protection cases. It generates one of three intervention codes: Immediately Within 24 hours Within two to three days “In the case of Thomas […], ...

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AI in Loan Adjudication standard

A doctor diagnosing, a mechanic repairing equipment, an army general deciding to send his force to combat all use the same model of human information processing. Gather information, evaluate and analyze information, make a decision, execute the action and obtain feedback. Humans have limited attention and judge information using the knowledge stored in their long-term memory. In a loan application, the role of the loan adjudicator is to decide whether or not the loan application will be accepted. To achieve this objective, the adjudicator verifies and analyzes the information to ensure that the loan application meets the criteria and standards of the financial institution. These criteria are established over the years of banking practices. Risk managers from across the organization ...

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