After a business review that included a field study and cognitive task analysis, it was found that the new software require three times more user action. The project manager reacted by saying the project scope is to make the transition, respect deadlines and budget. Meaning he does not want to change the plan. After reviewing  the findings again, they realized that the situation was even worst than they expected it. In the end, the client followed our recommendations because the facts were rock solid and we found a solution that would integrate existing technology already in use at the financial institution. Many IT (Information technology) projects are planned and scoped before need analysis or field study are done. Over the ...