Blog - CognitiveGroup

Automation of the Loan Origination Process standard

BusinessBANKER helps automate the loan origination process by providing a secure, cloud-based platform that automates workflows and integrates with existing systems. With BusinessBANKER, loan officers can quickly and easily collect and track borrower documentation, automate repetitive tasks and get real-time visibility into the status of every loan in the pipeline. As a result, loan officers can spend less time on paperwork and more time developing relationships with borrowers and referral sources. Loan origination automation can take many forms, from online applications that can be automatically processed by lenders to software that helps underwriters verify borrower information. By automating the loan origination process, lenders can reduce the time it takes to approve or deny a loan, making the process more efficient ...

AI Projects and How They Work standard

Introduction In 2014, Geoffrey Hinton, Yoshua Bengio and others behind Google succeeded in combining neural networks, large quantities of data, and powerful computers to make breakthroughs in the field of AI. AI or Artificial intelligence is the ability of machines to perform tasks commonly associated with intelligent humans. . In practice, AI is not one thing but a set of techniques that can automate tasks such as forecasting, recognizing images, recognizing speech, understanding text, detecting anomalies and other tasks previously reserved for human intelligence. In real life though, human work is complex. It combines multiple tasks at different levels. A medical doctor making a diagnosis will gather information using multiple senses and techniques. He may talk with the patient, touch ...

Scaling design for a wide audience comprising expert and novice users standard

TAKE AWAY: The best way to ensure a scalable design is to design for experts before designing for novice users. By Francois Aubin Topic: Scalability and User Experience Users –whether experts or novices – use an application because they want to accomplish tasks. Experts want rapidity while novices want the ease of learning. A major design problem is when the target user comprises experts and novices. What does scalability mean? In the area of information technology, scalability has two uses —- 1) From the computer engineer’s perspective, scalability refers to a computer application or product (whether it is hardware or software) for optimized functioning when the size or its volume is being changed. 2) From the UX user experience ...

UX researcher – aeronautics standard

Cognitive Group, leader in cognitive engineering, is looking to expand its team located at its downtown Montreal’s office. Role and responsibilities Perform user research Perform task analysis Build the journey map / business process Analyse comparables and the competition In team with UI/UX designer, do the UI design for web, mobile and other devices Prepare and run usability tests In team with UI/UX designer, iterate prototypes in a fast iterative mode Interact with customers and stakeholders Qualifications Empathy Listening skills Opening Ability to present and share design rationale Preferred Qualifications / Interests Interest in projects of a technical nature intended for experts in aeronautics (pilots, maintenance teams, flight data analysts, etc.) 5 years experience Bachelor Degree in ...

Five critical success factors in UI/UX design standard

1) Gathering Information Designing is like making decisions. To make good decisions, you need the right information. The collection and analysis of information is called “user research”. If the information gathered is not good, the analysis will not be good. Information gathering methods: Good: Observation, think aloud and talk back Valid: Analytical, socio-demographic data, documentation Poor: workshops, focus groups and opinion polls 2) Who is the application for? Ease of use doesn’t mean anything. Those who will use the app once in their lifetime versus those who work 7 hours a day 5 days a week do not have the same definition of ease of use. For the first, the interface must be intuitive, for the second, speed and control ...

New Version of BusinessBANKER standard

Today, in traditional banks, the average decision time for business loans is between three and five weeks. In our opinion, these times will soon be obsolete and unacceptable. Major banks have embraced the digital lending revolution, which has reduced decision and approval times. We are happy to announce the version 2 of BusinessBANKER to help you: Reduce decision time to five minutes. Reduce payout time to less than 24 hours. Automate operations. Provide instant view of transaction pipelines and customer situation. Stay post for coming announcement.

Decision support system causes a tragedy at Quebec Directorate of Youth Protection standard

The extraordinary radio program Enquête and the excellent column “Software abuse” by Pierre Trudel published in the April 19, 2019 issue of Le Devoir, reveal shocking facts about a software application called the Practice Support System (PSS). Thomas Audet, a 22-month-old child, died in June 2016. One month earlier, his case had been brought to the attention of the Quebec Directorate of Youth Protection (DYP). The Human Rights Commission report points to questionable decisions caused by software that delayed the assessment of the child’s youth protection case. The Support System software is mandatory for all youth protection cases. It generates one of three intervention codes: Immediately Within 24 hours Within two to three days “In the case of Thomas […], ...

AI in Loan Adjudication standard

A doctor diagnosing, a mechanic repairing equipment, an army general deciding to send his force to combat all use the same model of human information processing. Gather information, evaluate and analyze information, make a decision, execute the action and obtain feedback. Humans have limited attention and judge information using the knowledge stored in their long-term memory. In a loan application, the role of the loan adjudicator is to decide whether or not the loan application will be accepted. To achieve this objective, the adjudicator verifies and analyzes the information to ensure that the loan application meets the criteria and standards of the financial institution. These criteria are established over the years of banking practices. Risk managers from across the organization ...

What is Cognitive engineering standard

Cognitive engineering combines system engineering and cognitive ergonomics. Ergonomics means the study of work. Cognitive ergonomics means studying mental work. Unlike design thinking where people are in the office trying to imagine human work and problems in committee, the cognitive engineer first makes a cognitive analysis of the task. Cognitive analysis of the task (Cognitive Task Analysis) is to observe one by one the users, ideally in the work environment, doing their work and asking them to think aloud. Observations are recorded and verbatim analyzed. The cognitive analysis includes the analysis of goals and subgoals, information consulted, knowledge, decisions and actions performed. The problems that are encountered and effective strategies are analyzed. Following the cognitive analysis of the task, ...

Why Card Sorting is Wrong standard

Card sorting is a technique that was originally used in libraries to organize large quantities of information. Card sorting uses physical cards with words (or pictures or physical objects). The cards are put on a big table and users are asked to group these cards into categories that make sense to them. This technique allows to understand how users group information but is a wrong approach to organize information in a user interface because: When users interact with computers, the optimal information organization is not necessarily logical. Information can be organized along: 1) frequency /importance of use; 2) sequence of task 3) logical group; 4) standards (ex: month of the years), 5) numerical or alphabetical order. When doing card ...